Refund Policy

1. Overview

This Refund Policy explains how Matluk LLC (“Matluk LLC,” “we,” “us,” or “our”) handles cancellations and refunds for its transportation consulting and logistics support services (the “Services”). We are committed to fair, transparent, and timely handling of all refund requests. This Policy forms part of our Terms of Service. Because our Services are delivered through several arrangements, refund treatment depends on the type of Engagement, as described below.

2. General Principles

• We charge only for work that has actually been performed and delivered.

• Where fees have been paid in advance for Services not yet delivered, those undelivered

amounts are refundable as described in this Policy.

• Refund requests are reviewed promptly and handled in good faith.

• We do not impose penalties or unreasonable conditions to discourage legitimate refund requests.

3. Consultations

A consultation fee reserves scheduled time with us.

• If you cancel or reschedule at any time before the consultation begins, you are entitled to a full refund of the consultation fee, or you may apply it to a rescheduled session.

• Once a consultation has taken place, the fee for that consultation is earned and is non-refundable, as the Service has been delivered.

4. Project-Based Engagements

For project-based Engagements, fees relate to a defined scope of work agreed in advance.

• If you cancel a project before work has begun, you are entitled to a full refund of amounts paid for that project.

• If you cancel after work has begun, we will refund amounts paid that correspond to work not yet performed. Fees for work already completed are non-refundable.

• Upon request, we will provide a written summary of the work performed and the basis for any amount retained, so the calculation is transparent.

5. Monthly Retainers

Monthly retainers provide ongoing support for a recurring period, typically billed in advance.

• You may cancel a monthly retainer at any time. No minimum notice period is required as a condition of cancellation.

• Upon cancellation, you are entitled to a pro-rata refund for the unused and undelivered portion of the current billing period. Fees corresponding to support already provided during that period are non-refundable.

• After cancellation, you will not be billed for any subsequent periods.

• Upon request, we will provide a written summary of the support delivered during the period, so any pro-rata calculation is transparent.

6. Operational Support Agreements

For ongoing operational support agreements, refunds follow the same principles as monthly retainers: you may cancel at any time, undelivered prepaid amounts for the current period are refundable on a pro-rata basis, and amounts corresponding to support already delivered are non-refundable. Specific terms in a signed agreement, where consistent with this Policy, will govern that Engagement.

7. How to Request a Refund

To request a refund or cancellation, contact us at matej@matlukllc.com with your name, the Engagement or invoice reference, and the reason for your request.

• We will acknowledge your request within two (2) business days.

• We will review and communicate a decision, including any pro-rata calculation, promptly after acknowledgment.

• Approved refunds are issued to the original payment method within five (5) to ten (10) business days of approval. The exact timing may depend on your bank or payment provider.

8. Payment Disputes and Chargebacks

If you are dissatisfied or believe a charge is incorrect, we ask that you contact us first so we can resolve the matter directly and quickly. In most cases, a direct request is the fastest way to obtain a refund you are entitled to. Initiating a chargeback or payment dispute without first contacting us may delay resolution, because the matter then moves to a formal process handled by your bank or payment provider. We will cooperate fully with any legitimate dispute and will provide relevant documentation, including records of Services delivered.

9. Consumer Rights

Where you engage our Services as a consumer and applicable law grants you statutory cancellation or withdrawal rights, such as a cooling-off period under European Union or United Kingdom consumer law, those rights apply in addition to this Policy. Please note that our Services are primarily provided to businesses (B2B), and statutory consumer cooling-off rights may not apply to business clients. Where such rights do apply and you request the commencement of Services during a cooling-off period, you may be charged for Services already provided up to the point of cancellation. Nothing in this Policy limits or excludes any refund or cancellation right that cannot lawfully be limited

or excluded.

10. Non-Refundable Items

The following are non-refundable, to the extent permitted by law: fees for Services already delivered; consultations that have already taken place; and any third-party costs or fees paid on your behalf that are themselves non-refundable, provided we disclose such costs in advance.

11. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be indicated by a revised effective date and will apply to Engagements entered into after that date. The Policy in effect at the time of your Engagement governs that Engagement.

12. Contact Us

If you have questions about this Refund Policy, please contact us:

Effective Date: July 15, 2026

Company: Matluk LLC

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://www.matlukllc.com

Email: matej@matlukllc.com